1. Nature of the Service

El Beit Betak is a real-estate intermediary platform that allows users to list properties, search listings, communicate with the platform team, request viewings, submit price offers, and manage negotiation and follow-up steps. Seller and buyer contact details are not publicly exposed to each other by default.

2. Information We May Collect

Account and verification data

• Name, email address, and phone number.
• Password in hashed/encrypted form, not as plain text.
• OTP verification information used to confirm the phone number.

Property and listing data

• Listing title, description, property type, price, sale/rent details, and features.
• Property photos uploaded by the user.
• Country, region/governorate, area, and map location selected by the user.
• Private negotiation information, such as a minimum acceptable price, visible to authorized administration staff only and not displayed to buyers.

Usage and communication data

• In-app chats with the El Beit Betak team.
• Viewing requests, schedules, assigned agents, and viewing status.
• Price offers and related updates.
• Listing views, interactions, and technical logs needed to operate and secure the service.

Device and notification data

We may use technical device or notification identifiers to deliver important updates such as listing approval, viewing updates, chat replies, and offer status changes.

3. Location and Maps

The app may request location access or use map services to help a property owner select the property location and to allow authorized agents to reach assigned viewing locations. An approximate location may be shown publicly instead of the exact property location to protect privacy and safety.

4. Photos and Files

The app may request access to photos or camera features when the user chooses to upload property images. This permission is used only for images the user chooses to upload.

5. How We Use Information

• Create accounts, authenticate users, and verify phone numbers.
• Review, publish, and manage property listings.
• Provide search, filters, and real-estate discovery features.
• Manage chats, viewings, offers, and negotiation workflows.
• Send service and account notifications.
• Prevent fraud, abuse, and security incidents.
• Improve application performance, support, and user experience.
• Comply with applicable legal obligations.

6. Sharing of Information

We do not sell personal information. We may share the minimum necessary data with:

• Authorized El Beit Betak staff managing listings, chats, viewings, and deals.
• Approved agents assigned to a specific viewing.
• Technical service providers such as SMS, hosting, maps, notification, and analytics providers.
• Payment providers when users purchase premium listing services. We do not store full card details on our servers.
• Government or legal authorities when disclosure is required by law.

7. Third-Party Services

Some app functions may rely on third-party services, including Google Maps/Places for mapping, OneSignal for push notifications, SMS services for OTP delivery, and hosting or payment providers. Those providers may process data under their own privacy policies.

8. Data Retention

We retain information while an account is active or as reasonably necessary to provide the service, resolve disputes, prevent fraud, meet legal obligations, or preserve transaction and support records. When data is no longer needed, it may be deleted or anonymized where appropriate.

9. Data Security

We use reasonable technical and organizational measures such as role-based access controls, password hashing, and separation of sensitive data from public APIs. No electronic storage or transmission method can be guaranteed to be 100% secure.

10. Account and Data Deletion

Users may request deletion of their account and associated data by contacting support from the email address or phone number registered with the account. We may verify identity before processing a deletion request. Certain records may be retained for a limited period where required by law, fraud prevention, or an ongoing dispute.

11. User Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable legal and operational requirements.

12. Children's Privacy

The service is not intended for children below the legal age required to manage real-estate transactions. If we learn that information from a child was collected improperly, we will take reasonable steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page and the “Last updated” date will be revised when material changes are made.