Privacy Policy

1. Introduction

Welcome to Go Drive. Go Drive is a car rental and travel platform that helps users browse and rent different vehicle categories, including SUVs, sedans, luxury vehicles, and G-Class vehicles, for trips and travel.

By using the Go Drive application, you acknowledge that you have read and understood this Privacy Policy.

2. Information We May Collect

2.1 Account Information

• Full name.
• Phone number.
• Email address.
• Password in encrypted form.
• Profile photo, if provided.

2.2 Booking and Rental Information

• Selected vehicle type and vehicle details.
• Pickup and return dates and times.
• Pickup and destination locations.
• Trip or travel details.
• Rental request status and booking history.
• Special requests submitted by the user.

2.3 Identity and Driver Information

Where required to complete a rental, we may collect identity or eligibility documents such as:

• National ID or passport information.
• Driving licence information.
• Age or date of birth.
• Verification photos or supporting documents.

2.4 Location Information

The application may request access to your location to help you select pickup points, view nearby vehicles, calculate trip details, or provide navigation-related features.

2.5 Payment and Transaction Information

We may collect transaction-related data such as booking amount, payment status, invoice details, discount codes, and transaction references.

Full bank card details may be processed directly by third-party payment providers and are not necessarily stored on Go Drive servers.

2.6 Device and Usage Information

• Device type and operating system.
• Application version.
• IP address.
• Device identifiers.
• Crash reports and technical logs.
• Pages, vehicles, and features viewed in the application.

2.7 Photos, Camera, and Files

Go Drive may request access to the camera, photos, or files when users choose to upload an identity document, driving licence, profile photo, payment proof, or another document required for a booking.

3. How We Use Information

We may use collected information to:

• Create and manage user accounts.
• Verify identity and rental eligibility.
• Process car rental and travel requests.
• Confirm pickup, return, and destination details.
• Process payments and issue transaction records.
• Communicate booking updates and service notifications.
• Provide customer support.
• Improve application performance and user experience.
• Prevent fraud, misuse, and unauthorized activity.
• Comply with legal and regulatory obligations.

4. Location Permission

Location access may be used to provide pickup and destination selection, nearby vehicle availability, estimated travel distance, and navigation-related services.

Users may disable location permission through device settings, although some application features may not work correctly without it.

5. Sharing of Information

We do not sell or rent users' personal information. We may share limited information with:

• Vehicle owners or rental partners responsible for the booking.
• Payment service providers.
• Hosting, cloud, analytics, and notification providers.
• Customer support and operational service providers.
• Legal or government authorities where required by law.
• Professional advisers where reasonably necessary.

Third parties are expected to use the information only for the specific services they provide.

6. Third-Party Services

Go Drive may use external services for payments, maps, navigation, notifications, analytics, crash reporting, identity verification, or cloud hosting.

These services may process information according to their own privacy policies.

7. Data Security

We apply reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

• Encrypted communication where available.
• Encrypted password storage.
• Restricted access to personal data.
• Monitoring of suspicious or unauthorized activity.
• Regular security and system updates.

8. Data Retention

We retain personal information for as long as necessary to provide services, maintain booking and payment records, resolve disputes, prevent fraud, and meet legal obligations.

When information is no longer required, it may be deleted, anonymized, or securely archived where legally required.

9. Account and Data Deletion

Users may request deletion of their Go Drive account and associated personal data through the application, where available, or by contacting us using the details below.

We may request verification before processing a deletion request. Certain booking, payment, legal, or fraud-prevention records may be retained where required by law or legitimate business obligations.

10. User Rights

Depending on applicable law, users may have the right to:

• Access personal information held about them.
• Correct inaccurate or incomplete information.
• Request deletion of their account and data.
• Withdraw consent for optional permissions.
• Object to certain data processing activities.
• Disable promotional notifications.

11. Children's Privacy

Go Drive is intended for users who are legally permitted to rent or book vehicles. Users must meet the minimum legal age and licence requirements applicable in their country.

We do not knowingly allow children to independently rent vehicles through the application.

12. Vehicle Availability and Rental Responsibility

Vehicle availability, rental approval, licence requirements, security deposits, pricing, insurance, and other conditions may depend on the selected vehicle owner or rental partner.

Users are responsible for providing accurate information and complying with all rental terms, traffic laws, and travel requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in the application, legal requirements, or data-processing practices.

The updated version will be published on this page with a revised “Last updated” date.

14. Contact Us

For privacy questions, account deletion requests, or complaints, contact us using the temporary details below: