Me3ad • Privacy Policy v1.0

English

This Privacy Policy explains how Me3ad (“App”, “we”, “us”) collects, uses, shares, and protects personal data when you create an account, browse providers, and book services (at home or at centers/branches).

1) Data We Collect

• Account data: name, phone number, email, password (stored securely/hashed).
• Booking data: service type, date/time, address/location details, notes, and booking status.
• Contact & communications: support messages, call/chat logs (if enabled), and feedback.
• Device & usage data: device model, OS version, app events, crash logs, and diagnostics.
• Location (optional): approximate or precise location if you allow it (e.g., to find nearby providers).
• Payments (if enabled): transaction references and payment status. We do not store full card details when processed by third-party payment providers.
• Provider content: reviews/ratings and any content you submit.

2) How We Use Data

• To create and manage your account and verify identity (e.g., OTP).
• To process bookings, match you with providers, and send confirmations/updates.
• To provide customer support and respond to inquiries.
• To improve app performance, prevent fraud, and maintain security.
• To personalize your experience (e.g., show relevant services/providers).
• To comply with legal obligations.

3) Sharing & Disclosure

We share data only when necessary, including:

• With providers: the minimum booking details needed to deliver the service (name, contact, location, schedule, notes).
• With service partners: payments, analytics, crash reporting, SMS/OTP, maps (when enabled).
• For legal reasons: if required by law, court order, or to protect rights/safety.
• Business operations: in case of merger/acquisition, with notice when required.

4) Location Information

5) Data Retention

• We keep data as long as needed to provide the service, resolve disputes, and meet legal requirements.
• You may request deletion of your account and associated data where applicable.

6) Security

• We use reasonable technical and organizational measures to protect data.
• No method of transmission/storage is 100% secure; we work continuously to improve protections.

7) Your Rights & Choices

• Access, update, or correct your profile information.
• Control notification preferences.
• Withdraw location permissions at any time.
• Request account deletion (subject to legal/operational requirements).

8) Children’s Privacy

The App is not intended for children under the age required by local law to consent to data processing. If you believe a child provided personal data, contact us to take appropriate action.

9) International Transfers

If we process data outside your country (e.g., cloud hosting/providers), we take steps to protect it using appropriate safeguards.

10) Changes to This Policy

We may update this Privacy Policy from time to time. Continued use after changes means you accept the updated policy.

11) Contact

For privacy questions or requests, contact:
Email: privacy@me3ad.app
Support: support@me3ad.app
Phone: +20 000 000 0000