Privacy Policy

1. Scope

Monde Care helps users plan, request, book, and manage medical trips and related services by connecting them with third-party healthcare providers and partners (e.g., hospitals, clinics, doctors, labs, travel or accommodation providers).

Monde Care does not provide medical advice, diagnosis, or treatment. Medical services are provided by independent third parties.

2. Information We Collect

We may collect the following categories of information:

• Account Information: name, email, phone number, password (encrypted/hashed), profile details.
• Trip & Booking Information: appointment requests, preferred dates, destinations, service selections, booking status, and communications related to your request.
• Health / Medical-Related Information (if provided by you): symptoms, medical history summaries, reports, test results, prescriptions, and other information you choose to upload or share for coordination.
• Payment Information: payment status, transaction identifiers, billing details. Note: Card details are typically processed by payment providers and not stored directly by us.
• Customer Support: messages, requests, feedback, and attachments you send to support.
• Device & Usage Data: device type, OS version, app version, language, time zone, crash logs, and usage analytics.
• Location Data (optional): if you allow it, approximate or precise location for finding nearby services, or improving recommendations. You can disable location permissions in your device settings.

3. How We Use Your Information

We use your information to:

• Create and manage your account and authenticate you.
• Process requests and coordinate bookings with third-party providers.
• Facilitate communication between you and service providers (where applicable).
• Process payments, refunds (if applicable), and prevent fraud.
• Provide customer support and resolve issues.
• Improve app performance, features, and user experience.
• Send service-related messages (e.g., confirmations, reminders, security alerts).
• Comply with legal obligations and enforce our Terms & Conditions.

4. Legal Basis (Where Applicable)

Depending on your jurisdiction, we process information based on one or more of the following:

• Consent: when you choose to share medical-related information or enable optional permissions.
• Contract: to provide the Service you request (account, booking coordination, support).
• Legitimate Interests: to improve security, prevent fraud, and enhance the Service.
• Legal Obligation: to comply with applicable laws and regulations.

5. How We Share Your Information

We may share information in the following cases:

• With Healthcare Providers & Partners: to coordinate your requested services (e.g., hospitals, clinics, doctors, labs, travel/accommodation partners). We share only what is reasonably necessary.
• With Payment Providers: to process transactions and handle payment operations.
• With Service Providers (Vendors): analytics, hosting, customer support tools, messaging, crash reporting—under contractual confidentiality and security obligations.
• For Legal Reasons: if required by law, court order, or to protect rights, safety, and security (including fraud prevention).
• Business Transfers: in case of merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to this Policy.

We do not sell your personal information to third parties.

6. Medical / Sensitive Information

Some information you provide may be considered sensitive (including medical-related information). We handle it with additional care and use it primarily for coordination and service delivery.

• You control what medical information you share.
• When shared with providers/partners, it is for fulfilling your request.
• We recommend not uploading unnecessary sensitive data.

If you do not want us to process medical-related information, please do not submit it through the App. Note that this may limit our ability to coordinate certain services.

7. Data Retention

We keep your information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on data type and legal requirements.

8. Security

We use reasonable administrative, technical, and organizational measures to protect your information. However, no system can be 100% secure. You are responsible for keeping your account credentials confidential.

9. Your Rights & Choices

Depending on your location, you may have rights such as:

• Accessing, correcting, or updating your personal information.
• Requesting deletion of your account and associated data (subject to legal requirements).
• Withdrawing consent for optional processing (e.g., location permissions).
• Opting out of non-essential notifications/marketing (if applicable).

To make a request, contact us at: [support@mondecare.com]

10. Analytics & Cookies (If Applicable)

Monde Care may use analytics tools (e.g., to understand usage and improve performance). If you use a web version or landing pages, cookies or similar technologies may be used to remember preferences and measure traffic.

You can control cookies through your browser settings (web) and manage permissions through device settings (mobile).

11. International Data Transfers

Your information may be processed and stored in countries other than your own, depending on where our servers or service providers operate. We take steps to ensure appropriate protections are in place as required by law.

12. Children’s Privacy

Monde Care is not intended for children under 18 (or the age of legal majority in your country). We do not knowingly collect personal information from children. If you believe a child has provided information, please contact us to request deletion.

13. Third-Party Links & Services

The App may include links to third-party services (e.g., hospitals, payment gateways, travel partners). We are not responsible for their privacy practices. Please review their policies before providing information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will revise the “Last updated” date at the top. Continued use of the App after changes means you accept the updated Policy.

15. Contact Us

If you have questions or requests, contact us:

Company: [Your Company Legal Name]
Email: [support@mondecare.com]
Phone: [Contact Number]
Address: [Company Address]
Privacy Policy URL: [privacy-policy-url]