Nboxy (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use the Nboxy mobile application and related services (the “Service”).
1) Information We Collect
We may collect the following categories of information:
- Information you provide: name, phone number, email, password (stored securely), delivery address, order notes, and support messages.
- Information collected automatically: device model, operating system, app version, language, usage events, crash logs, and performance diagnostics.
- Identifiers: advertising ID or similar identifiers (if enabled).
- Payment information: payments are processed by third-party payment providers. We do not store full card details on our servers.
- Location data (if applicable): used only to improve delivery accuracy or show delivery options. You can disable location permissions anytime.
2) How We Use Your Information
- To create and manage your account.
- To process orders, payments, deliveries, returns, and refunds.
- To provide customer support and respond to your requests.
- To send important service messages (order updates, delivery status, security alerts).
- To improve app performance, fix bugs, and enhance the user experience.
- To prevent fraud, abuse, and unauthorized access.
- To comply with legal obligations.
3) Sharing Your Information
We may share your information only as necessary with:
- Service providers (hosting, analytics, customer support tools) to operate the Service.
- Payment providers to process transactions.
- Delivery partners to ship your orders (name, phone, address, order reference).
- Legal authorities if required by law or to protect rights and safety.
We do not sell your personal data.
4) Data Retention
We retain your information as long as needed to provide the Service, fulfill orders, maintain records required by law (e.g., accounting), resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it.
5) Security
We apply reasonable security measures to protect your data (encryption in transit, access controls, and monitoring). However, no system is 100% secure, so we cannot guarantee absolute security.
6) Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Access, correct, or update your personal data.
- Request deletion of your account and data (subject to legal retention requirements).
- Opt out of marketing messages (if applicable).
- Control app permissions (camera, storage, location) through your device settings.
To exercise your rights, contact us at: [support@email.com]
7) Children’s Privacy
Nboxy is not intended for children under the age of 13 (or the minimum age required in your country). We do not knowingly collect personal data from children. If you believe a child provided us data, contact us to delete it.
8) Third-Party Services
The Service may include third-party services (e.g., payment gateways). Their privacy practices are governed by their own policies, and we are not responsible for them.
9) International Data Transfers
Your data may be processed in countries other than your own (e.g., where our servers/providers operate). We take steps to ensure appropriate safeguards are in place.
10) Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and/or in the app with a new “Effective Date”.
11) Contact Us
If you have questions about this Privacy Policy, contact us:
- Email: [support@email.com]
- Company: [Your Company Name]
- Address (optional): [Your Address]